How do I use the product?
This product is easy to use. Simply follow the instructions provided in the packaging or user manual. For further assistance, feel free to contact our customer support team.
What is the material of our product?
Our product is made of high-quality materials, including stainless steel, ABS plastic, silicone, etc., ensuring durability and long-lasting performance.
How should I care for product?
To keep your product in top condition, we recommend following the care instructions provided. For most products, this includes cleaning with a damp cloth and avoiding harsh chemicals. Please refer to the product's manual for specific care details.
Is the product safe for pets or children?
Yes, our product is safe for pets and children when used as intended. However, we recommend always supervising use, especially if the product involves small parts or electronic components.
How do I return or exchange a product?
If you are not satisfied with your purchase, you can return or exchange the product within 14 days. Please make sure the product is in its original condition. For detailed instructions, visit our Return Policy page.
How long does shipping take?
Shipping times vary depending on your location and the shipping method selected. Typically, orders are processed within 1-2 business days and shipped via USPS, FedEx or other main shipping company. For estimated delivery times usually takes 7 - 14 business days, for more information please check our Shipping Policy page.
Can I track my order?
Yes, once your order has shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor your order’s progress on the website. (For tracking order, login into your account may required)
How can I contact customer support?
You can reach our customer support team via email at info@the-pet-paradise.com, you will receive respond within one business day or by using our live chat feature on the website. We are available Monday to Friday, from 9 AM to 6 PM.